Vehicle Safety
Every 12 months all vehicles are required by law to undergo roadworthiness checks, in order to remain compliant
Further to this we have a team of in-house mechanics and a state of the art workshop to ensure each of our vehicles is maintained and serviced in accordance with manufacturer specifications.
We encourge our drivers to report any issues, noises that seem not normal to our team for investergation.
Eureka Taxis Western Victoria Pty Ltd is committed to ensuring that each and every one of our vehilces are maintained to an exceptionally high standard.
Further to this we have a team of in-house mechanics and a state of the art workshop to ensure each of our vehicles is maintained and serviced in accordance with manufacturer specifications.
We encourge our drivers to report any issues, noises that seem not normal to our team for investergation.
Eureka Taxis Western Victoria Pty Ltd is committed to ensuring that each and every one of our vehilces are maintained to an exceptionally high standard.
Professionalism
Each and every one of our professional taxi drivers are dedicated and hard working. They understand the needs of our customers and treat each and every one of them with the respect they deserve.
Each and every one of our drivers is extensively trained to adhere to our strict set of standards and code of conduct.
Our professional drivers exercise good judgment and polite behaviour which demonstrates a person who is trained to do a job well.
Each and every one of our drivers is extensively trained to adhere to our strict set of standards and code of conduct.
Our professional drivers exercise good judgment and polite behaviour which demonstrates a person who is trained to do a job well.
Reliability
When Eureka Taxis launched in Q4 2020, our market research showed that customers where being left stranded with booked taxis not showing up leaving the customers stranded.
With Eureka Taxis we want to put our customers fears at ease. We offer multiple ways of booking a taxi no matter of its for an evening out, medical appointments or personal leisure we will also show up. If in the event we are delayed, we will contact you.
When booking with us you are provided a link once the driver has accepted the job to be able to track the driver.
So remember when you need to travel choose the company that is locally owned and operated.
With Eureka Taxis we want to put our customers fears at ease. We offer multiple ways of booking a taxi no matter of its for an evening out, medical appointments or personal leisure we will also show up. If in the event we are delayed, we will contact you.
When booking with us you are provided a link once the driver has accepted the job to be able to track the driver.
So remember when you need to travel choose the company that is locally owned and operated.
Customer Service
When under taking our market research in Q4 2020, Eureka Taxis found that there was very poor customer service being delivered to the customers looking for taxis. This was either a local dispatcher answering the phone that was rude and nasty or a call centre based out of Melbourne that did not know or understand Ballarat
When Eureka Taxis started one of our first orders of business was to change this by setting up our own dispatch and operations centre and employing local people that know Ballarat.
This operations centre is operated 7 days a week between 8AM – 9PM Monday – Thursday and on Friday / Saturday the centre is open between 8AM – 1AM. Outside these hours drivers answer the phone and take bookings
After each shift all our drivers clean both the inside and outside of their vehicles to ensure that the vehicles are clean and tidy for our passengers and ready for the next drivers shift. Gone are the days of getting into a dirty and smelly cab with Eureka Taxis.
When Eureka Taxis started one of our first orders of business was to change this by setting up our own dispatch and operations centre and employing local people that know Ballarat.
This operations centre is operated 7 days a week between 8AM – 9PM Monday – Thursday and on Friday / Saturday the centre is open between 8AM – 1AM. Outside these hours drivers answer the phone and take bookings
After each shift all our drivers clean both the inside and outside of their vehicles to ensure that the vehicles are clean and tidy for our passengers and ready for the next drivers shift. Gone are the days of getting into a dirty and smelly cab with Eureka Taxis.
Vehicle Safety
Vehicle safety is paramount to the success of our business and our ability to continue to grow and expand our business to service our community. We understand that our passengers only deserve the best service in Ballarat.
This is why Eureka Taxis strives constantly to push the envelope further and offer modem and safe vehicles all with 5 star ancap safety ratings.
Each of our vehicles is regularly inspected for defects so as to ensure that the vehicles are safe to operate as commercial passenger vehicles. Eureka Taxis Western Victoria takes safety very seriously.
This is why Eureka Taxis strives constantly to push the envelope further and offer modem and safe vehicles all with 5 star ancap safety ratings.
Each of our vehicles is regularly inspected for defects so as to ensure that the vehicles are safe to operate as commercial passenger vehicles. Eureka Taxis Western Victoria takes safety very seriously.
Local Dispatchers
When under taking our market research in Q4 2020, Eureka Taxis found that when booking a taxi with one of our competitors they where speaking to an automated system or to a dispatcher based out of Ballarat and that the person answering the phone was eithor very rude or did not know Ballarat
When Eureka Taxis started one of our first orders of business was to change this by setting up our own dispatch and operations centre and employing local people that know Ballarat.
This operations centre is operated 7 days a week between 8AM – 9PM Monday – Thursday and on Friday / Saturday the centre is open between 8AM – 1AM. Outside these hours drivers answer the phone and take bookings
Never will you ever speak to an automated machine… EVER!
Locally Owned
Eureka Taxis is the only locally owned and operated taxi company based here in Ballarat We are focused on delivering end to end solutions to our customers, and partnering with likeminded businesses that achieve the best outcomes for our community
Eureka Taxis does not partner with any other taxi subsidiaries however we do work with other taxi companies where they require additional resources.
Being locally owned and operated means that we are directly in contact with our customers and can understand their needs and requirements. Eureka Taxis is open to listening to feedback on how we can continue to grow and improve to service the city of Ballarat
Eureka Taxis does not partner with any other taxi subsidiaries however we do work with other taxi companies where they require additional resources.
Being locally owned and operated means that we are directly in contact with our customers and can understand their needs and requirements. Eureka Taxis is open to listening to feedback on how we can continue to grow and improve to service the city of Ballarat
Technology Driven
Technology plays a very big part in the day to day operations of our company. Gone are the days of manually entering jobs and needing to remember which jobs are completed and which jobs have been done.
As technology continues to change and evolve, so does Eureka Taxis. Being able to continue to offer cutting edge technology advances to our customers and drivers is important to our success.
Eureka Taxis believes that embracing and utilizing technology will assist us in being able to give our customers the best experience. This includes up-to-date navigation maps, constant 2-way voice communications and dual camera dash cams.
Each of our vehicles is GPS tracked measuring their speed, location and other critical data that works hand in hand with our mission statement.
Eureka Taxis Western Victoria also offers free wifi to our customers in all of our vehicles which is powered by the Telstra 4G/5G network.
As technology continues to change and evolve, so does Eureka Taxis. Being able to continue to offer cutting edge technology advances to our customers and drivers is important to our success.
Eureka Taxis believes that embracing and utilizing technology will assist us in being able to give our customers the best experience. This includes up-to-date navigation maps, constant 2-way voice communications and dual camera dash cams.
Each of our vehicles is GPS tracked measuring their speed, location and other critical data that works hand in hand with our mission statement.
Eureka Taxis Western Victoria also offers free wifi to our customers in all of our vehicles which is powered by the Telstra 4G/5G network.
Very kind and courteous it was a pleasure.
Kim Barnes
1714375102
Excellent serviceHighly recommendedVery competent and EfficientExperienced ServiceThe Best in Ballarat VIC Australia…
Ana Hizar
1714114721
The driver was punctual as per the time sent to me he would be there. He was super nice, easy to have a chat with and dropped me to exactly where I needed to go. Knew his location. I would travel with these guys again any day, although it had been many years since I last used a taxi. Thanks T! 😊
Cassie Kemp
1713851577
Excellent service and trip yet again, thank you Damien.
Rebekah Kelly
1713785432
All 18 Ladies, in their 60s through to 80s, couldn’t be happier with your excellent service, courteous, helpful staff & timely notifications. Best taxi service that any of us have experienced. Looking forward to using Eureka taxis tomorrow as we leave lovely Ballarat & head home to Gippsland via trains. Will definately use your service when next in Ballarat.Sincere thanks for your prompt, efficient service. Robyn & all.
Chris WILSON
1713440982
Reliable, prompt, polite and professional
pugmania31mg
1713199606
Jeff is a lovely taxi driver and remembered us from last time we used this service for an elderly gentleman. Highly recommend
Dee Smith
1713077560
Excellent service, a great service, phone charger’s not working,? taxi driver very helpful OK,Regards Kevin.
Kevin Muller
1712825605
Sandra Greengrass
1712574990
Nice clean car. Friendly driver.
Joy Hetherington
1712107116
Fabulous taxi company. Excellent communication. Got us to the shuttle bus on time. Shame that Ballarat taxis didn’t show up to our last booking. Almost missed our flight. No apology. Will always use this service in future 😊
Juliette Cavendish
1711655383
Had an appointment and car not starting. Taxi driver was efficient and friendly.
Kathy Paul
1711537319
Fantastic taxi service very accommodating and friendly we will definitely use them again next time we are in Ballarat.
The Shire
1710628101
Friendly prompt service and cheaper than Uber!
Mark Bishop
1710570226
Best service in Ballarat. Friendly local drivers. Prompt and reliable. Cars smelt amazing. Phone staff very professional. Would absolutely recommend! 5 stars
Glenda Haynes
1710315738
Prompt pickup, and hassle free trip.👍
Dave Davidson
1710204353
Good customer service and I would like to have him again
High Speed
1710115971
Highly recommend this companyFrom the girl answering the phone to our driver Damien. The service was 100% ,and the friendly staff gave me confidence again will travelling in taxi’s.You are notified at all times as to when your taxi will arrive.Will definitely only use this company from now on.Thank you for making our trip safe and enjoyable.
Joy Craig
1710108969
Stuart was prompt with the pick up. He was very polite and professional, very personable. Excellent service!
Nathalie Rayner
1709946031
Great service thanks
JULIE Ànne
1709766535
Vivienne excellent at being patient with a very sick me today.🤕🤒
Elaine
1709595038
Great service. Thanks. Very punctual and polite. Thanks for the ride.
Dianne Munro
1709533375
The taxi arrived on time and at the destination in good time. Troy the driver was pleasant and conversant
Michael Chung
1709256102
