Our Staff

Matthew Matters
(Managing Director)

Matthew, 31 y o, who the brain child of Eureka Taxis Western Victoria. Matthew brings a wealth of both managerial and business experience to Eureka Taxis with over 12 years of experience and knowledge across a multiple business industries.

Matthew has completed a masters in Information Technology with the specialty in Cyber Security and Network Engineering at the then Ballarat University (now Federation Uni)

Before starting Eureka Taxis, Matthew used to Work for Department Education and Telstra.

Matthew handles the back-end server systems, taxi fitouts and technical support for our vehicles as well as all regulatory government compliance.

Matthew owns two other successful business (an internet service provider and a radio station network) which keeps him on his toes.

Matthew loves a tackling any challenges and trying something new, challenging the rule that it’s never impossible and making the Impossible possible.

Vivienne Wilson
(Operations Director)

Vivienne, 57 y o, brings to the company a wealth of knowledge and experience having completed Diploma of Mental Health, Certificate of Drug and Alcohol. Vivienne also comes with 19 years of working in the Mental Health Field and having worked at Langi Kal Kal Prison (Pre-Release Program).

My passion is to ensure people who have been identified as “vulnerable” are educated what is available to them. To ensure they are informed / educated to ensure they do not become the victim / or be taken advantage of their safety and wellbeing.

Vivienne enjoys challenges and tries to identify gaps and see how we can implement within the Taxi Industry. This what has led me to joining Eureka Taxis Ballarat as a business partner to try and make people at ease, whilst travelling with Eureka Taxis.

Excellent

Eureka Taxis Ballarat

Based on 419 reviews

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Chen Cardoza

25kms and this is how you will be charged.
Driver was good, however we waited almost an hour for the taxi to show up due to short staff. But the amount we had to pay was too much.

Response from the owner:Hi Chen, First off thank you for leaving a review. This trip was billed correctly as per https://www.etwv.com.au/tariffs/ 1. You requested a maxi taxi which attracts a much higher rate (Tariff 9). 2. There was the fuel levy of $20 as per section 14 of our terms and conditions which covers the ware and tare of the vehicle on the return journey. 3. There was a premium fee as per section 12 of our terms which as per the call recording you where asked if you consented to (which you did). You can read all your terms and conditions here: https://www.etwv.com.au/terms/ Re the time it took for the taxi to arrive, i do apologise as the driver needed to be called in from home, pick up the vehicle, logon and then make their way to your collection point.

B J Maher

Great service and people 👏

Response from the owner:Thanks for the review. hope to see you again soon

Very good service

Excellent taxi service
Nice to be able to actually talk to an operator.They kept me informed of changes in pickup time.
Very courteous and pleasant driver.Very clean cab.
Arrived on time.Drove safely and took as direct a route to destination as possible.
Great service.
Thankyou Eureka

Kieran Tyrrell

Pleasant drive from L’espresso to Volkswagen with no issues. Would recommend

Jean Hilton

It’s a good feeling when you’re in good hands with Eureka Taxis. They are reliable, on time, communicate well and a pleasure to drive safely with them.

Megan Flakelar

Had the pleasure of Josh for my two trips tonight. Was on time, explained the charges, careful driving and the taxi was nice and warm and dropped me off right outside the door. Had a lovely, friendly chat on both trips. All my trips with Eureka have been great. Highly recommend. Many thanks

Jo Dimichiel

Thank you once again Josh for driving my daughter to and from work, making her feel comfortable. Excellent communication and service, I won’t use anyone else 😉

Carmel Mcconnell

I am very happy with the service the out the year.Big👍 up to Damien who has picked me up most Wednesday nights.Couldn’t ask for a friendlier driver.Happy Christmas and New Year to everyone at Eureka Taxis see u again on the 29 th January 2025 at 9.45 p.m

kate waud

A very pleasant young lady and an excellent driver. We got straight to where we were going quickly. Thanks very much.

Kate Waud

Susan Benson

Was definitely happy with Eureka Taxis Vivian was excellent at arranging our before and after transfers to a Deb ball on a Friday night for 5 people in Maxi Taxi Also thank you to Mathew who did the driving 🙂

Response from the owner:Afternoon Susan, I have passed this onto Damo and he says no problems anytime, anywhere!. Thanks for traveling with Eureka Taxis

Alysha Charlton

Had Ebony as a driver to help transport my dad home after surgery, car was clean, Ebony was respectful, courteous, and had the best sense of humour. Thanks Ebony

Response from the owner:Thanks for your review Alysha. I am glad you liked our service and hope to see you traveling with us soon. – Matt

Samantha Gourley

Mark, Geoff, Damien, Matthew, Ebony and Vivian are all safe and great friendly drivers who you can chat with if you like. They know how to bring smiles to passengers faces.
Great friendly team always love meeting the new drivers too.

Response from the owner:Afternoon Samantha, I have passed this onto Damo and he says “no probelmo”. Thanks for traveling with Eureka Taxis

briyn swny

Great friendly, prompt, efficient company 10/10

T J

Whenever I have booked a taxi with these guys, they show up on time and the drivers are nice and helpful.

Tracey

Matt was great today in the horrible weather, super friendly had a great chat and smooth ride

Keira

Rod C

Excellent service once again thanks

João Ruivo

Keith Andrews

Once I found the correct url to book online the booking process went smoothly. There is no online booking link on eurekataxis.com.au, you need to use book.etwv.com.au I was kept informed with text messages of booking and driver assignment and I was able to track the taxi. Jeff arrived on time, car was clean and Jeff was friendly and got me there safely and on time. Overall another excellent service from Eureka Taxis.

Graeme Ryrie

Josh the driver was very nice, drove well and was very helpfull. The best taxi service in Ballarat.

Sharon Hayes

I was picked up promptly. Mark was amazing. He was such a character. Will be using Eureka taxis from now on.

Laura McKenzie

Extremely happy with Eureka Taxi Service. The friendly service is miles above others.
Thank you you are still the best taxi service. Clean cars.

Les Perren

Taxis both ways were on time, good and friendly drivers

Kellie Scott-Oakley

Eureka Taxis – from the moment the dispatcher takes the call, clients are greeted with a warm, friendly welcoming tone, to where you feel valued, then constantly kept up to date with where the taxi is, estimated time of arrival and who your driver will be. Once in the car the experience is a positive one, over this last week, eureka taxis have been my lifesaver with my husband being in the hospital, the entire fleet of drivers particularly Ebony. Mark. Josh, Matthew and Jeff have been super friendly and know the Ballarat region like the back of their hand, I was able to enjoy a nice conversation with the drivers who came across with a warm, caring approach to even asking how my partner was doing following his medical episode. I would recommend Eureka Taxis to all my family and friends, there needs to be more prompt arrival, welcoming service that Eureka displays and I look forward to travelling with them again in the future. An absolutely delightful organisation and a real asset to the Ballarat community.

Anne Allen

Excellent taxi service

Kerrie Richardson

Thank you so much. Your service is beyond 5 stars pick up was super quick. I appreciate your fast service

Maria Knowles

Excellent. Jay, driver very pleasant & careful driver. Will & have only used Eureka taxis & always been good.

kerryl mccarthy

Thanks to Aliesha and Geoff.. Great to deal with and will definitely use you again.

Joey Young

Exceptional service by Mark

Harvey Davidson

The driver( Josh) come in an hour earlier to start his shift just so there would be a car to take us to Geelong for a wedding. Thank you.

Graeme Shields

Excellent service with friendly staff

Raphael Kaleb

After my First Experience of Eureka Taxis to-day , I only ever want to use Eureka Taxis. I wish they were everywhere. They answered the phone with a warm friendly tone. The person knew where I was – I gave them the closest landmark as I didn’t know the physical address. Mark was the driver. He was a local – could have chatted with him for ages – we talked about 1980’s Music. He even apologised for the traffic lights turning red! Car was spotless and spacious inside. Really comfortable trip. And when we reached my destination – Ballarat Station – he took my large backpack out of the boot and handed it to me without me even asking. Eureka Taxis is a first class service. Like the name suggests – it is like finding Gold. Thank you.

PETER MCKENZIE

Great service . Cheerful drivers . We recommend eureka taxis.

Stuart Maiden

Response from the owner:Thanks for your review Stuart. Hope to see you in the taxi again soon. Regards, Matt

Bernie Rieniets

Damien our driver for the night was great, friendly, courteous and can honestly say 1st time felt safe getting a taxi in 10yrs. Will only use Eureka Taxis from now on.