NDIS

Eureka Taxis Ballarat : Services - NDIS

We do the driving, but as a Eureka Taxis Ballarat passenger, or for anyone requiring extra care, you’re in safe hands with our professional drivers and modern vehicle fleet.
 
Every day, Eureka Taxis Ballarat assists passengers with disability get to and from their life commitments, safely and reliably with our modern vehicle fleet.

We have built trust within the community for the past two years, treating passengers with dignity and respect by assisting them to live out a normal and proactive life, which makes Eureka Taxis the perfect NDIS transport partner for your next trip for all NDIS participants.

As an NDIS transport provider for more than two years, we have a specialised team of experts ready to assist you with your transport needs and offering you the extra care you need.

We understand that having the ability to use safe and reliable transport is key to maintaining your independence so you can continue to live a fulfilling life.

This may mean travelling to work, school or study, or it might mean transport to appointments or social events, no matter what the occasion – Eureka Taxis Ballarat has you covered.

By choosing Eureka Taxis Ballarat, you can use your NDIS transport funding and take control of your travel. Our fleet of vehicles includes taxis and wheelchair accessible vehicles to get you to and from where you need to go in a vehicle suited to your individual needs.

Additionally, unlike others, our call centre is manned by real & local people all day – every day, 365 days a year.

Need More Information?

You will generally be able to access funding through the NDIS for transport support if you are unable to use public transport without substantial difficulty due to your disability. You can refer to your individual NDIS plan to see if you have transport funding available.

For more information about the NDIS and transport funding click here

https://www.ndis.gov.au/participants/creating-your-plan/plan-budget-and-rules/transport-funding

Our dedicated NDIS support team understands that having the ability to use safe and reliable transport is important in maintaining independence. For many this may mean travelling to work, school or study, or it might mean transport to appointments or social events.

To be able to book transport please call 1300 18 33 60 and provide your account number or mobile phone number. Alternatively you can book online at https://book.eurekataxis.com.au or via our smart phone apps.

To get started with a NDIS Account with Eureka Taxis please follow the following link

Yes!

Every one of our drivers are extensively trained to undertake work from any situation. Our NDIS co-coordinators leave very detailed instructions on all NDIS account(s) for driver(s) to see.

M40 / Multi Purpose Taxi Program (MPTP) cards can not be used in conjunction with NDIS funding as per section 9 of the MPTP Terms and conditions. Any driver using M40 / MPTP cards with any other government subsidized payments should be reported to CPV via email mptp@cpv.vic.gov.au 

How Eureka Taxis works within the NDIS

Eureka Taxis NDIS Accounts are available for anyone with a Self or Planned managed transport allowance from the NDIS.

It takes around 7-14 business days for us to complete the setup of your account, draw up and lodge your service agreement as well as get you setup within our system once we have received your signed service agreement.

We will invoice your plan weekly, within 14 days of any trip with a 7 day payment term (unless otherwise negotiated).

For further information please use the obtain more information form above or email ndis@etwv.com.au

How Eureka Taxis works for NDIS Support Coordinators

After more than two years providing mobility access for Australians with disability, we know one thing for certain; every passenger’s needs are different. That’s why we’re flexible when working with you to manage travel for your participants.

As a registered NDIS transport provider, we work directly with Support Coordinators like yourself to understand mobility needs and budget constraints, helping participants to make choices around their individual transport needs.  

We work with you to prevent unnecessarily waste of funds and work towards fraud and unruly behaviours with participants.

Every NDIS participant is treated with dignity and respect on a first come, first served basis.

Why choose Eureka Taxis for your NDIS transport?

Eureka Taxis NDIS Accounts are available for anyone with a Self or Planned managed transport allowance from the NDIS.

It takes around 7-14 business days for us to complete the setup of your account, draw up and lodge your service agreement as well as get you setup within our system once we have received your signed service agreement.

We will invoice your plan weekly, within 14 days of any trip with a 7 day payment term (unless otherwise negotiated).

For further information please use the obtain more information form above or email ndis@etwv.com.au

Great friendly, prompt, efficient company 10/10
Whenever I have booked a taxi with these guys, they show up on time and the drivers are nice and helpful.
Matt was great today in the horrible weather, super friendly had a great chat and smooth ride
Excellent service once again thanks
Excellent taxi service
Nice to be able to actually talk to an operator.They kept me informed of changes in pickup time.
Very courteous and pleasant driver.Very clean cab.
Arrived on time.Drove safely and took as direct a route to destination as possible.
Great service.
Thankyou Eureka
Once I found the correct url to book online the booking process went smoothly. There is no online booking link on eurekataxis.com.au, you need to use book.etwv.com.au I was kept informed with text messages of booking and driver assignment and I was able to track the taxi. Jeff arrived on time, car was clean and Jeff was friendly and got me there safely and on time. Overall another excellent service from Eureka Taxis.
Josh the driver was very nice, drove well and was very helpfull. The best taxi service in Ballarat.
I was picked up promptly. Mark was amazing. He was such a character. Will be using Eureka taxis from now on.
Extremely happy with Eureka Taxi Service. The friendly service is miles above others.
Thank you you are still the best taxi service. Clean cars.
Taxis both ways were on time, good and friendly drivers
Eureka Taxis – from the moment the dispatcher takes the call, clients are greeted with a warm, friendly welcoming tone, to where you feel valued, then constantly kept up to date with where the taxi is, estimated time of arrival and who your driver will be. Once in the car the experience is a positive one, over this last week, eureka taxis have been my lifesaver with my husband being in the hospital, the entire fleet of drivers particularly Ebony. Mark. Josh, Matthew and Jeff have been super friendly and know the Ballarat region like the back of their hand, I was able to enjoy a nice conversation with the drivers who came across with a warm, caring approach to even asking how my partner was doing following his medical episode. I would recommend Eureka Taxis to all my family and friends, there needs to be more prompt arrival, welcoming service that Eureka displays and I look forward to travelling with them again in the future. An absolutely delightful organisation and a real asset to the Ballarat community.
Excellent taxi service
Thank you so much. Your service is beyond 5 stars pick up was super quick. I appreciate your fast service
Excellent. Jay, driver very pleasant & careful driver. Will & have only used Eureka taxis & always been good.
Thanks to Aliesha and Geoff.. Great to deal with and will definitely use you again.
Great communication and service when I pre-booked. Josh you’re a ‘Dude’, and my daughter felt at ease with you taking her to work tonight. Thank you Josh, I’ll ask for you next time mate…..peace of mind for this Mumma 😊
Exceptional service by Mark
The driver( Josh) come in an hour earlier to start his shift just so there would be a car to take us to Geelong for a wedding. Thank you.
Excellent service with friendly staff
After my First Experience of Eureka Taxis to-day , I only ever want to use Eureka Taxis. I wish they were everywhere. They answered the phone with a warm friendly tone. The person knew where I was – I gave them the closest landmark as I didn’t know the physical address. Mark was the driver. He was a local – could have chatted with him for ages – we talked about 1980’s Music. He even apologised for the traffic lights turning red! Car was spotless and spacious inside. Really comfortable trip. And when we reached my destination – Ballarat Station – he took my large backpack out of the boot and handed it to me without me even asking. Eureka Taxis is a first class service. Like the name suggests – it is like finding Gold. Thank you.
Great service . Cheerful drivers . We recommend eureka taxis.
Response from the owner:Thanks for your review Stuart. Hope to see you in the taxi again soon. Regards, Matt
Damien our driver for the night was great, friendly, courteous and can honestly say 1st time felt safe getting a taxi in 10yrs. Will only use Eureka Taxis from now on.
Great service, prompt, base operator was professional, driver Damien was excellent giving me a brief tour of Ballarat. Thanks guys
Mark is a safe and great friendly driver who you can chat with about footy. He just knows how to bring smiles to his passengers.
Response from the owner:Afternoon Samantha, I have passed this onto Damo and he says “no probelmo”. Thanks for traveling with Eureka Taxis
This is the second time I have had Josh as a driver in the past week. He is very friendly and accommodating. Would highly recommend Eureka Taxis.
Great driver very courteous
Great work Eureka. You are the best in town
Damien is very friendly. Service is efficient.
On time and personable . Thankyou
Thanks Eureka Taxis , and thank you Daniel our driver. It’s not the easiest address to find, but Daniel and the team did an awesome job picking us up in the middle of nowhere. And Daniesl knowledge and information on the surrounding area of Ballarat was top-notch.
I called Eureka Taxi on a Sunday (early)morning after a breakdown on my motorcycle, a fair distance from home.
They were there as promised and got me home no problem at all fair price.
Far better option than calling the wife at that time of the day!
Always friendly staff
Ebony from Eureka Taxis ( Ballarat ) was extremely helpful with the trip.

As it turned out Ebony was a little late with picking us up as a consequence Ebony made up for this by not charging us for our trip with, we were extremely grateful for not only Ebony’s ownership of the matter but to make up for it in the manner that she did was outstanding.

Ebony, was extremely caring, much appreciated.

We have caught a taxi 5 times now with Ebony & I cannot think of a driver I would want to book a taxi with other than Ebony.

In this day and age Ebony is an extreme rarity.

We hope that Eureka Taxi service realises how valuable an employee we see Ebony as customer.

Regards

Paul Hamilton & Jay McMasters
Response from the owner:Afternoon Paul, I have passed this onto Ebony and she says with pleasure anytime. Thanks for traveling with Eureka Taxis
Vivienne had to do 3 trips in one day for me due to medical reasons. She helped me out greatly and was on time each time. Even with one of them being short notice. Highly recommend.
I am very happy with the service the out the year.Big👍 up to Damien who has picked me up most Wednesday nights.Couldn’t ask for a friendlier driver.Happy Christmas and New Year to everyone at Eureka Taxis see u again on the 29 th January 2025 at 9.45 p.m
Excellent service and trip yet again, thank you Damien.
Response from the owner:Hi Rebekah, Thanks for your review, I have passed your review to Jeff (the driver)
Driver friendly , knew the location of my destination. I have only been in Ballarat a few days and he was helpful re my questions regarding various locations